EchoVision FAQ | Smart Glasses for Blind & Low Vision

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I. Pioneer Edition & V1 Edition

Q: What is the difference between the EchoVision Pioneer Edition and the V1 Edition?

A: The Pioneer Edition is our early-access release, designed for those who want to help shape the future of EchoVision today. The V1 Edition, previously called “Final” Edition, shipping in December 2026, includes several hardware refinements based on early feedback:

  • Battery Life: The V1 Edition features a 50% increase in battery capacity for longer Live AI and support sessions.
  • Hinge Design: An upgraded hinge provides smoother, more tactile friction when opening or closing the arms.
  • Upgrade Path: Pioneer users receive a complimentary upgrade to the V1 Edition hardware within 12 months of receiving their initial Pioneer unit. *Not applied to customers who pre-ordered before October 2025.

Detailed comparison between pioneer edition and V1 edition

Feature EchoVision Pioneer Edition EchoVision V1 Edition
Availability Available now Shipping begins December 2026
Battery Life Standard high-performance battery 50% More Capacity for extended Live AI & support sessions
Hardware Design Original robust design Upgraded hinge design gives higher friction when opening or closing the arms.
Camera 13Mega Pixel camera with extra wide angel 13Mega Pixel camera with extra wide angel, with upgraded lens for reading
Key Benefit Early access to EchoVision and help shape the product Enjoy a stable hardware and software platform designed for a seamless, everyday experience.
Cost $599 plus subscriptions $599 plus subscriptions
Upgrade option Free upgrade to the V1 edition 12 months after purchase. No.
Shipping The initial shipping cost is the responsibility of the user. However, AGIGA will cover the shipping cost for any subsequent upgrades. The shipping cost is the responsibility of the user
Return Policy You can receive a full refund within 30 days of product receipt if you are unsatisfied. However, once you choose to upgrade to the V1 edition, the product is no longer eligible for a return. Exception: Customers who pre-ordered before October 2025 have 30 days to request a refund, starting from the date they receive their V1 edition. You can receive a full refund within 30 days of product receipt if you are unsatisfied.
Manufacture’s warranty 12 months within receiving of the product. If you opt into upgrading to the V1 edition, you have 12 months within receiving of the V1 product. 12 months within receiving of the product

Q: Can I change my frame or lens options during the upgrade?

A: To ensure a smooth transition, your lens options will remain the same as your original order when you receive your upgrade. For Pioneers who opted for clear lenses to receive early access, your V1 Edition will be shipped according to the specific configuration you provided in your original form.

Q: Does the 12-month warranty reset?

A: Yes! Your 12-month manufacturer’s warranty will reset and begin on the day you receive your upgraded V1 Edition hardware.

Q: I pre-ordered before October 2025. What happens to my "Lifetime Subscription" during the hardware swap?

A: Don't worry—your status as a lifetime supporter is fully protected! To clarify our hardware path: the Pioneer device is our early-access unit, while the V1 Edition is the official production product shipped to fulfill pre-orders. Your free subscription will remain active for the entire lifespan of your V1 hardware. Once you receive your V1 upgrade, your subscription will carry over automatically, ensuring you continue to enjoy all the features and benefits of EchoVision for as long as you own the device.

II. Ordering & Invitation Codes

Q: Do I need an invitation code to buy EchoVision?

A: No. The invitation-only phase ended on June 10, 2026. Anyone can now order EchoVision directly at agiga.ai without a code.

Q: I have an invitation code. Can I still use it?

A: You no longer need it to order. The invitation offer, six free months of the Independence tier, also ended on June 10, 2026. If you have a promotion code from an event or a partner, enter it in the discount code field at checkout.

Q: Why can't I add EchoVision to my cart or complete checkout?

A: No code is needed, so something else is blocking the order. Check these first:

  • Lens options: some lens types and tints are out of stock for one edition. Pick a different option, or choose the other edition.
  • Shipping address: EchoVision ships only to the United States and Canada.

If you still can't check out, please visit the contact page and we will help you complete your order.

III. Subscription & Billing

Q: What is included in an EchoVision subscription?

A: EchoVision offers different subscription tiers designed to fit different usage needs, ranging from casual daily assistance to professional-grade independence.

  • Explorer (Free): Curious Beginnings: For those ready to discover how AI can change the way they see the world. Includes unlimited Q&A sessions, 5 min of Live AI sessions, and 100 Reading Mode scans per month, plus a standard 12-month warranty.
  • Independence ($9.99/mo introductory rate): Live on Your Terms: Designed for the daily desire to move, read, and explore without having to ask for a hand. Includes unlimited Q&A, 90 min of Live AI sessions, and 1000 Reading Mode scans. This tier also extends your warranty to up to 24 months as long as the user remains in this tier.

Reading Mode is counted in scans. Each capture counts as one scan, even when it reads both pages of an open book.

Q: What happens if I run out of my monthly quota?

A: If you run out of Live AI or Reading credits, you have three easy options:

  1. Upgrade your tier anytime at agiga.ai for immediate access.
  2. Purchase a Top-up Pack (e.g., $15 for 120 min of Live AI sessions or $15 for 1000 Reading Mode scans). These credits never expire.
  3. Wait for the reset on the first day of your next billing cycle.

Q: I pre-ordered EchoVision early on. Will I be charged for a subscription?

A: No. As a gesture of our deep gratitude for your early trust in our mission, all customers who pre-ordered EchoVision through October 2025 are recognized as Founding Pioneers. You will enjoy unlimited personal usage of our AI services for the lifetime of your device at no additional cost.

IV. Daily Use & Compatibility

Q: Is a smart phone needed to use EchoVision?

A: You need the EchoVision App for the initial setup of your glasses and to download essential software updates.

To connect to our AI services while you are mobile, EchoVision typically uses your phone's cellular data via a mobile hotspot.

However, once set up and connected to a local Wi-Fi network (like at your home or office), the EchoVision glasses can operate on their own, independent of your phone.

The EchoVision App is available on both the Apple App Store and Google Play Store; search for "EchoVision."

Q: Does EchoVision need a data plan to work?

A: No. You don't need a separate plan for EchoVision. The glasses are designed to work with your current home Wi-Fi or your phone's mobile data. Simply connect the glasses to your phone’s hotspot when you're out and about, and you’re all set!

Q: Do I always need a mobile hotspot?

A: Currently, EchoVision uses Wi-Fi for faster data transfer, which often requires a phone’s mobile hotspot outdoors.

Q: Does EchoVision APP support both iOS and Android?

A: Yes. We have a dedicated companion app available for both platforms. To ensure the best experience, please check that your device meets the following requirements:

  • iOS: iPhone 8 or newer, running iOS 16.6 or later.
  • Android: Any device running Android 11 or later.

Q: Can I still use the glasses as a Bluetooth headset without a subscription?

A: Yes. The basic functions (like using the glasses as speakers or for phone calls) remain available even if for the free tier subscription.

Q: Will the glasses work offline?

A: Currently, the glasses require a cloud connection for advanced AI features. However, you can always use them as Bluetooth speakers or to record local photos and videos. We are actively developing an offline OCR/Reading mode for a future update.

Q: Are they compatible with hearing aids?

A: Many users have successfully used EchoVision with hearing aids. Because models vary, we recommend sharing your specific brand and model with us at contact@agiga.ai so we can prioritize testing for your device.

Q: Can I get prescription or tinted lenses?

A: Yes! We offer clear and tinted lenses, as well as sunglass clip-ons. To order prescription lenses, please email your prescription to prescription@agiga.ai, and we will customize your glasses before shipping. Please be aware that glasses with prescription lenses take longer to process.

Q: Are the glasses safe for travel?

A: Absolutely. EchoVision is safe for travel and can pass through TSA airport scanners without being removed.

Q: Can I buy EchoVision if I live outside of the US?

A: Currently, EchoVision is only available for direct shipping to the United States and Canada.

Q: What are the languages supported by EchoVision?

A: EchoVision currently supports English only for its initial release. However, the team is actively tracking localization requests for future updates.

V. Returns & Support

Q: Is there a trial period?

A: For pioneer edition, you can receive a full refund within 30 days of product receipt if you are unsatisfied.

However, once you choose to upgrade to the V1 edition, the product is no longer eligible for a return.

Exception: Customers who pre-ordered before October 2025 have 30 days to request a refund, starting from the date they receive their V1 edition.

For V1 edition, you can receive a full refund within 30 days of product receipt if you are unsatisfied, unless it’s an upgrade device.

Q: Does EchoVision come with a warranty?

A: Absolutely. Every pair of EchoVision glasses includes a standard 12-month manufacturer's warranty to protect against any defects.

If you are a member of our Pioneer Edition program, your 12-month warranty will actually reset the day you receive your upgraded V1 Edition hardware, giving you a fresh year of coverage. Additionally, the Independence subscription tier extends your warranty to up to 24 months as long as you remain in that tier.

Q: Will my glasses be updated over time? Is there a cost for these updates?

A: Absolutely. We believe EchoVision should get better the longer you own it. Our team of engineers is constantly working to improve AI accuracy and introduce new features based on your feedback. All software updates are completely free and are delivered wirelessly through the EchoVision companion app, ensuring your glasses are always running our latest and most powerful technology.

Q: Who to contact if I need more help or have questions?

A: Please visit the contact page to know more.